Terms
Terms of Service
These terms describe the basic rules for using Tenofs owner, tenant, payment, bill, verification, support, and review features.
Last updated: August 21, 2026
Using Tenofs
Users must provide accurate account, role, property, tenancy, document, and payment information.
Tenofs may restrict, review, or remove records that appear fraudulent, misleading, abusive, or unsafe.
Verification and reviews
Property and tenancy verification may require document review, owner confirmation, tenant confirmation, and internal admin approval.
Reviews must be based on genuine rental experiences and must not include private contact details, payment identifiers, government IDs, abusive content, or unrelated claims.
Payments and bills
Payment and bill features depend on enabled providers and may run in sandbox or limited pilot mode until production provider approval is complete.
Users are responsible for checking amounts, due dates, biller details, property mapping, and payment status before submitting payments.
Support and changes
Tenofs may update product behavior, verification rules, supported providers, or policy pages as the service moves from beta to production.
For complaints, payment issues, verification disputes, or data requests, contact Tenofs support through the grievance page.