Support
Grievance and Support
Use this page to report account, verification, review, payment, privacy, or safety concerns.
Last updated: August 21, 2026
What to include
Include your Tenofs account email, the affected property or tenancy, payment or bill reference if relevant, and a short description of the issue.
Do not send passwords, full card numbers, OTPs, or unnecessary identity documents through email.
Review and moderation concerns
Report reviews that contain personal contact details, abusive content, false claims, payment identifiers, or unrelated personal information.
Tenofs may hide, reject, or escalate review content while a moderation or dispute check is pending.
Response expectations
Tenofs will prioritize account access, payment status, privacy, and safety issues first.
During pilot or beta periods, verification and document review timelines may depend on admin capacity and owner/tenant confirmation.